ANSWERS TO YOUR QUESTIONS

Shipping Information

WHAT SHIPPING METHODS ARE AVAILABLE?
We ship via USPS, Canada Post and UPS.   Free shipping is available on orders over $50.                                                                   
HOW LONG WILL IT TAKE TO GET MY PACKAGE?
Your order will be processed for shipping within 1-3 days after payment confirmation. Standard shipping averages 2-8 business days.
DO YOU SHIP INTERNATIONALLY?
Joolstone currently ships to continental USA and Canada destinations. We will soon be expanding to international shipping destinations.
DO YOU SHIP TO US TERRITORIES AND APO/FPO ADDRESSES?
We do not currently ship to Hawaii, Alaska, US Territories, PO Boxes or APO/FPO military addresses.

Payment Information

WHAT PAYMENT METHODS ARE ACCEPTED?
Payment is accepted via VISA, MASTERCARD, AMERICAN EXPRESS and PAYPAL.
IS BUYING ON-LINE SAFE?
Joolstone uses Shopify payments and PAYPAL to process payments. Both platforms are easy to use and are safe and secure and employ industry standard protections to safeguard your data. Our payment processers use the highest level of commercially available data encryption to ensure that your financial information is protected in transit. Your financial information is not stored on our site and is never shared with other vendors or third parties.

Orders and Returns

HOW DO I PLACE AN ORDER?
Orders can be placed online using our easy, safe and secure online checkout system. Simply place your items in your cart and select  checkout.
DO I NEED AN ACCOUNT TO PLACE AN ORDER?
Accounts are optional. At checkout you can choose to checkout as "Guest". 
WHO SHOULD I TO CONTACT IF I HAVE ANY QUERIES?
If you have any questions about your order, please email us at info@joolstone.com
HOW CAN I CANCEL OR CHANGE MY ORDER?
If you wish to cancel or change your order please, please email us at info@joolstone.com .
HOW DO I TRACK MY ORDER?
You will be provided tracking information as soon as your order ships.
CAN I RETURN AN ITEM?
We offer an easy 30 day return policy.
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